Get In Touch

We're here to answer questions and help you find the right care for your companion

Reach Us

Address

47 Silverstone Avenue
Bristol BS8 3QR
United Kingdom

Email

[email protected]

Opening Hours

Monday – Friday: 8:00 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

For service bookings, use our online form for fastest response. We typically reply within 24 hours during business days.

For urgent matters regarding pets currently in our care, email us directly with "URGENT" in the subject line.

Our location in Bristol

Finding Us

We're located in central Bristol, easily accessible by car or public transport. Street parking available on Silverstone Avenue and surrounding streets.

The building features a blue awning with our name. Entry is through the main door facing the street.

Common Questions

Do I need an appointment?

Yes. We schedule appointments to ensure each pet receives proper attention without feeling rushed. Walk-ins cannot be accommodated due to our commitment to quality care time.

What should I bring for my pet's first visit?

Bring any relevant medical records, current medications, and information about your pet's temperament or special needs. For nervous animals, bringing a favorite toy or blanket can help them feel more comfortable.

How far in advance should I book?

For routine services, we recommend booking 1-2 weeks ahead. Holiday periods and summer months require more advance notice. Emergency consultations may have same-day availability.

What's your cancellation policy?

We require 48 hours notice for cancellations. This allows us to offer the slot to another family. Cancellations with less notice may incur a fee equivalent to 50% of the scheduled service.

Ready to Book?

Use our service booking form to schedule your visit. We'll confirm your appointment and send preparation details.

Book a Service